Refund policy

Last Updated: February 16, 2026

At Nevaeh Noir, we take pride in offering high-quality beauty products and services. Due to the nature of our products and for hygiene and safety reasons, we have established the following policy.

All Sales Are Final

All sales are final. We do not accept returns, exchanges, or refunds once an order has been processed and shipped.

This policy applies to, but is not limited to:

Lash clusters
Bond & seal adhesives
Tweezers and application tools
Any beauty or cosmetic-related products

Hygiene & Safety Notice

Because our products are cosmetic and applied near the eyes, we cannot accept returns or exchanges on any items that have been opened, used, or tampered with. This policy is in place to protect the health and safety of all customers.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at nevaehnoirbeauty@gmail.com with:

Your order number
Clear photos of the item and packaging

If approved, we will offer a replacement or store credit at our discretion. Refunds will not be issued.

Shipping Issues

Nevaeh Noir is not responsible for:

Delayed delivery due to the carrier
Lost or stolen packages once marked as delivered
Incorrect shipping information provided at checkout

Please ensure all shipping details are correct before placing your order.

Allergies & Sensitivities

By purchasing from Nevaeh Noir, you acknowledge that individual reactions may vary. We are not responsible for allergic reactions, sensitivities, or misuse of products. Please review all ingredient and care information prior to use and perform a patch test when applicable.